Move your Mobile WiFi closer to a window or use it in an open area to receive better signal.

What should I do if the signal indicator on my Mobile WiFi is yellow, the signal strength is weak, or the network speed is slow?

If the issue persists, restore your Mobile WiFi to its factory settings and try again.

2) Disable this feature if you don’t want to enter your PIN on a regular basis. 1) Open the HUAWEI AI Life app, and go to Advanced Settings > PIN Management to enter the correct PIN code.

The PIN verification feature may have been enabled.

If your SIM card is new, ensure that it has Internet access.

Confirm that your SIM card has sufficient balance.

Make sure that the SIM card is the right size and inserted correctly into the slot.What should I do if the signal indicator on my Mobile WiFi is red and I do not have Internet access? When all indicators start to flash, the reset is complete. To restore the Mobile WiFi to its factory settings: Use a pin to press and hold the Reset button while your Mobile WiFi is powered on. To power off the Mobile WiFi: Press and hold the Power button until all indicators turn off. If it is not included in the package, you can purchase it separately from a retailer. The power adapter is an optional accessory. Please use the original Huawei charging cable and power adapter.

We suggest that you modify the default Wi-Fi name and password, and the default login password to ensure that your data is secure.

If you cannot visit the web-based management page, check whether your mobile phone or computer is connected to your Mobile WiFi.

Remove the back cover to view the default IP address, password and so on. Using browser: You can manage the Mobile WiFi using the web-based management page. If you cannot add device in the app, please check if you are using the latest version. Using app: You may scan the QR code below to download HUAWEI AI Life app to manage your Mobile WiFi, for example, changing your Wi-Fi name or assword, or checking data usage. Remove the back cover to view the default Wi-Fi name (SSID) and password (Wi-Fi Key). Connect your device to the Mobile WiFi to access the Internet.

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